Frequently Asked Questions

Following are answers to some common questions. If you have additional questions, please feel free to send it to me here.

Is your Studio open for visits?

My studio is open by appointment only, or during scheduled engagements, such as open studio events, or for visiting artists and guests for special events and/or classes.

Do you accept custom orders?

If you are interested in a custom order, contact me here. Please understand that not all requests can be accommodated, due to various limitation of the studio.

Are you open to Gallery representation?

Yes. Contact me here with your inquiry for gallery representation.

Do you do Wholesale orders?

Contact me here and provide detailed specifics regarding your order request.

Do you offer multiples?

No. Each item created is hand-made and one-of-kind. Items in a series or set may look alike but are not identical. If an item you like has sold out, we will not substitute a similar item unless you request it.

How can I pay for my order?

You may pay for your order by using the PayPal option during checkout, or by using a credit card via the Square interface. We accept Visa, MasterCard, Discover, American Express, Discover and Diners Club International. We do not accept payment via email or telephone.

When can I expect to receive my order?

Each order is prepared in the order they are received and are shipped within two to three business days. If any delays are expected, we will contact you by email and let you know what to expect. We will not ship an order until we have received payment for it. All orders are shipped from Atlanta using USPS and include delivery confirmation or tracking information. We will provide you a tracking number via a shipping confirmation email. You will have the option to choose an available shipping method at checkout. Note that we reserve the right the upgrade your shipping method at no additional charge to you. We do not guaranty shipping delivery timeframes. If you do not see your preferred shipping method or time frame offered during checkout, contact us here.

Do you ship internationally?

We do not accept international order via the web site at this time. If you are interested in a piece that you would like to have shipped outside of the United States, please contact us here and give us the detail of your request.

Do you offer Warranties?

No. In general handmade clay objects should be handled with care and handwashed when possible. Harsh dishwasher detergents may, over time, harm the surface of some pottery. For items decorated with image transfers, decals or lusters, we recommend handwashing.. Items decorated with metallic lusters should never be used in microwave ovens. Ceramic vessels should never be put on a stovetop or used on top of flame, unless you are using a diffuser provided or recommended. When using items meant for oven-use, handmade vessels should always be heated with the oven and never placed in an already hot oven. Clay objects should not be subjected to freezing. Unless specifically indicated, clay objects should not be left outside where they may be subjected to frost. Breakage may occur.

What is your return policy?

If you are not happy with your artwork for any reason, email us at info@veroniqueharris.com or call us at (404) 827-8103.  You may return your artwork within 30 days of receiving it.  We will give you a full refund of the cost of the artwork if you are not satisfied for any reason. We will not refund shipping charges. You must contact us prior to submitting your return. Returns received prior to our providing authorization may not be refundable.

When returning an item, please use the original packing material whenever possible. If the product is damaged during the return transit, you will be responsible.  Please insure the return package with your shipper for the full purchase price.  You are responsible for return shipping costs.

If you are returning a product because it is defective or we shipped you an item that you did not order, Veronique Harris Ceramics will pay the return-shipping costs. You must notify us of any shipping errors within 48 hours of receipt.

What is your refund policy?

You can expect a refund in the same form of payment originally used for the purchase within 5 to 10 business days of us receiving the return, providing it arrives safely.  We will credit you for the price of the artwork and any sales tax paid. We will not refund the original shipping charges